Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the wellness coaching services provided by Kai Limited ("we," "us," or "our") through our website and any associated platforms.

1. Acceptance of Terms

By accessing or using our wellness coaching services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

2. Wellness Coaching Services

• We offer personalized wellness coaching services to individuals seeking support in achieving their health and wellness goals.

• Our services include weekly video chat sessions conducted by a qualified coach.

• Sessions may cover topics such as nutrition, fitness, stress management, goal setting, and lifestyle changes.

3. Client Responsibilities

• Clients are responsible for providing accurate and truthful information about their health, intentions, and goals.

• Clients must adhere to scheduled appointment times and notify us in advance of any scheduling conflicts or cancellations.

4. Privacy and Confidentiality

• We are committed to protecting client privacy and confidentiality. All personal and health information shared during coaching sessions will be kept confidential, except where disclosure is required by law.

• By using our services, clients acknowledge and consent to the collection, use, and disclosure of their personal information in accordance with our Privacy Policy.

5. Intellectual Property

• All content, materials, and resources provided as part of our wellness coaching services are the property of Kai Limited and are protected by intellectual property laws.

• Clients may use these materials solely for personal, non-commercial purposes and may not reproduce, distribute, or modify them without our prior written consent.

6. Fees and Payments

• Clients agree to pay the fees for our wellness coaching services as agreed upon at the time of booking.

• Payment must be made in full prior to the commencement of coaching sessions. We accept payment through Stripe.

7. Limitation of Liability

• Our liability for any damages arising from the use of our wellness coaching services is limited to the amount paid by the client for those services.

• We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

8. Modification of Terms

• We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting to our website.

• Clients are encouraged to review these Terms periodically for any updates.

9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

10. Disclaimer: Not a Substitute for Professional Advice

• Our wellness coaching services are not intended to replace professional medical, financial, or legal advice. We are not licensed medical, financial, or legal professionals.

• While we strive to provide guidance and support in achieving your health and wellness goals, our coaching services have limitations. If you require medical, financial, or legal advice beyond the scope of our expertise, we recommend seeking assistance from a qualified professional in the relevant field.

11. No-Show Policy

• Clients are expected to attend scheduled coaching sessions punctually. If a client fails to attend a scheduled session without providing prior notice or cancels with less than 24 hours' notice, they will be considered a "no-show."

• Clients are allowed up to three (3) no-show instances during the contracted service period without penalty.

• For each subsequent no-show occurrence beyond the allowed limit, a fee of $100 will be charged to the client's account.

• No-show fees must be paid within 7 days of the missed session.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at info@shayleekai.com.